MANAGEMENT TEAM

Dina Dwyer-Owens
Chairwoman and CEO,
The Dwyer Group®

Dina Dwyer-Owens is the chairwoman and chief executive officer of The Dwyer Group®. America also knows her for participating in CBS's Emmy-winning hit reality show "Undercover Boss" and the first-ever special episode "Undercover Boss: Epic Bosses." A winner of the 2012 Ernst & Young Entrepreneur of the Year Award for the Southwest Area North, Dina leads by example and credits a growing team for the franchise family she presides over today.read more

Mike Bidwell
President and COO,
The Dwyer Group®

Mike Bidwell is the current President and Chief Operating Officer of The Dwyer Group.
Mike began his career with The Dwyer Group as a Rainbow International® franchisee in Tucson, Arizona when he opened his business in April 1984.
In 1987, he became The Dwyer Group's first multiconcept franchisee by...read more

Tom Buckley
Vice President, CFO and Treasurer, The Dwyer Group®

Tom Buckley is the Vice President, Chief Financial Officer and Treasurer of The Dwyer Group.
Tom has held his current positions since 1997, under which he is responsible for all of the company's finance and accounting functions. He also served as President of Mr. Electric® from 1998-2002. Tom began his career as..read more

Robert Tunmire
Executive Vice President,
The Dwyer Group®

Robert has 35 years of experience in the franchising industry. His association with The Dwyer Group dates back to 1975 when he became a franchisee of Rainbow International® Carpet Dyeing & Cleaning Company. In 1982, Robert joined the world headquarters staff and has since served in several capacities. He was the executive...read more

Debbie Wright-Hood
CAO and Secretary,
The Dwyer Group®

Debbie has been employed in various capacities at The Dwyer Group since 1981. She first served the company as president of Worldwide Supply, Inc. from
1985-2000 and then moved to the position of vice president of administration from January
1998-2004. She has also held the position of secretary of The Dwyer Group....read more

Duke Johnston
General Counsel and Vice President of Legal and Governmental Affairs,
The Dwyer Group®

Duke has been with The Dwyer Group since March 1994 and has served as general counsel and vice president of legal and governmental affairs since November 1998. Prior to that, he drafted opinions for the United States Bankruptcy Court in Houston, Texas...read more

Dean Riviera
CIO, The Dwyer Group®

Dean manages the digital landscape of The Dwyer Group. Under his leadership, Dean provides oversight, business transformation and leadership for all of the company's information technology needs. As CIO, Dean oversees the use of information technology to improve program performance and to manage risk for The Dwyer Group portfolio companies...read more

Rob White
President of Rainbow International®

Rob White purchased a Rainbow International franchise in his hometown of Richmond, Virginia in May 2004.  Rob guided his business from a start-up with one employee to 25 employees. He earned the Restorer of the Year Award in 2007 and Franchisee of the Year in 2008. Rob also earned Franchisee of the Month honors in 2007, 2008....read more

Doyle James
President of Aire Serv® and President, ProTradeNet®

Doyle began his career at The Dwyer Group® as the franchise systems manager for Aire Serv in March 1997 and acted as regional director until May 2000. He then served as vice president of operations for Aire Serv before accepting the position of chief operations officer in June 2003.
Under Doyle's leadership, the number of Aire Serv...read more

Mark Liston
President, Glass Doctor®

Mark joined Glass Doctor as the vice president of operations in April 2010.

Mark’s experience in franchising began in 1981 when he joined Kinetico Incorporated and worked with Kinetico dealers throughout the world. . After 18 years in the water treatment field, on both the corporate and and franchise level...read more

Jeff Meyers
President, Mr. Electric Corp.®

Jeff has established a solid career working in the industry as an electrician, owning his own independent electrical business for over 12 years and then owning a Mr. Electric franchise.

He was appointed to regional franchise director for Mr. Electric and later joined the company's world headquarters as vice president...read more

Doug Rogers
President, Mr. Appliance® and President, ZorWare®

Doug has been on the frontline of efforts at The Dwyer Group® to maximize the efficiency of its franchisees. He also focuses on continuously improving internal and external customer satisfaction. Doug joined Mr. Appliance in March 2004 as the vice president of operations and was later promoted to chief operating officer in June 2005....read more

Mary Kennedy Thompson
President, Mr. Rooter® Corporation and Vice President of International Relations, The Dwyer Group®

Mary served eight years in the U.S. Marine Corps as a logistics officer and achieved the rank of captain. She began franchising in 1994 when she opened a Cookies by Design® franchise. By 1997, she opened two additional locations. Mary was promoted to president in 2004...read more

Ron Madera
President, The Grounds Guys®

Ron joined The Dwyer Group in 2004 as a franchise consultant for Mr. Appliance® and was promoted to vice president of operations in 2006. He was appointed to president of The Grounds Guys, LLC in February 2010.

Ron began his career in 1973 as an Army infantry officer and resigned at the rank of captain in 1979....read more

Steve Butler
V.P. and GM of Portland Glass

Steve became vice president and general manager of Portland Glass in February of 2011.

 

Steve began his career at Portland Glass in 1993 when he was hired as a management trainee in the Brunswick, Maine, location. Shortly after being hired, Steve was given the opportunity to manage Portland Glass in Dover, N.H. ....read more

Chris Mellon
Vice President of Marketing, The Dwyer Group®

Chris brings almost 20 years of experience in franchise-related marketing to The Dwyer Group marketing department. He began his career with The Dwyer Group in 2001 as the creative director. Since that time, he has held several positions, including brand manager for Aire Serv® and Mr. Electric®, marketing manager for Mr. Rooter®...read more

Steve Truett
Vice President of Business Development, The Dwyer Group®

Steve has over 25 years experience in franchising as a franchisor, franchisee and supplier. He began his career in Franchising in 1987 with T-Shirts Plus. After serving several positions with T-Shirts Plus, including being a multi unit franchisee for a time, Steve was named President and COO in 1998. read more

Doug Dixon
President, ProTradeNet LLC
Vice President, Marketing and Operations Franchise Development

Doug joined The Dwyer Group in 2011 after spending over 20 years in various leadership roles in two Fortune 500 companies, primarily in the areas of sales, marketing and operations.

As President of ProTradeNet LLC, Doug is responsible... read more