The Dwyer Group Appoints Mark Dawson to National Account Liaison

Apr 1, 2011

WACO, Texas – (March 31, 2011) – The Dwyer Group, Inc., one of the world’s largest franchising companies of trades service brands, has appointed Mark Dawson to the newly-created position of national account liaison across all of The Dwyer Group’s brands.

Dawson, who also serves as the president of Glass Doctor, will work with the national account director for each of The Dwyer Group’s franchise concepts and identify areas where national business relationships may benefit multiple Dwyer Group concepts and vice versa.

“My goal is to unify our communications and see what synergies we have in common across our brands and their respective national accounts,” Dawson said about his new duties.

Over the past five years, The Dwyer Group has increased its number of franchise locations by 27 percent across seven brands. National accounts have prospered as well to drive business to franchisees and, in return, provide system-wide coverage and service to those accounts looking for a trusted service provider.

“Mark is a visionary who understands the big picture of big business as well as the potential for a single franchisee within that opportunity,” said Mike Bidwell, president and chief operating officer for The Dwyer Group. “He’s been a franchise owner too. And that brings valuable understanding for how national relationships can impact the grassroots level.”

Dawson was a Glass Doctor franchisee from 1992 – 2004 and a Mr. Rooter franchisee from 2000 – 2004. He joined The Dwyer Group’s corporate office in 2004 and was promoted to president of Glass Doctor in July of 2005. He will maintain both roles as president of Glass Doctor and national accounts liaison for The Dwyer Group moving forward.

About The Dwyer Group, Inc.®:

The Dwyer Group, Inc., based in Waco, Texas, is a holding company of seven franchise businesses, each selling and supporting a different franchise under the following service marks: Aire Serv®, Glass Doctor®, The Grounds Guys™, Mr. Appliance®, Mr. Electric®, Mr. Rooter® (Drain Doctor in the UK and Portugal), and Rainbow International®. Collectively, these independent franchise concepts offer customers world-wide a broad base of residential and commercial services. In addition, Dwyer operates glass shops in New England under the Portland Glass brand name. The Dwyer Group is a portfolio company of TZP Group LLC, a private equity firm based in New York that focuses on control investments in business and consumer services companies with enterprise values generally up to $200 million. For more information on The Dwyer Group, or its franchise concepts, visit the company’s web site at