WACO, Texas – (Oct. 25, 2011) – The Dwyer Group recently hosted its 2011 Annual Reunion at the J.W. Marriott in Indianapolis, where the outstanding office professional and service professional from more than 1,300 franchise locations were honored for their contributions to the company.
Marking its 30th anniversary, a milestone embodied by the pearl, the company presented one service professional and one office professional with The Pearl Award for being chosen as the best across the entire franchise network for all seven of The Dwyer Group brands.
Beth Miller, of Mr. Rooter of Sonoma County, Calif., was recognized as the Customer Service Pearl Award Winner and Joey Link, of Aire Serv of Louisville, Ky., was recognized as the Service Technician Pearl Award Winner.
“I was excited to be able to celebrate these exceptional professionals who have consistently proven themselves and put customers first every day,” said Dina Dwyer-Owens, chairwoman and CEO of The Dwyer Group. “They are the very face of the business to the customers they serve, and are the front line for our brands making a difference in customers’ lives.”
The theme of the 2011 Annual Reunion was “Customers First,” echoing the importance of The Dwyer Group’s dedication to customer loyalty.
A seven-year employee of Mr. Rooter of Sonoma County, Calif., Miller earned the Customer Service Pearl Award through her passion and dedication to the brand and its customers. Miller literally worked her way from the “underground” up, starting from her position as an underground division technician to her current role as an outstanding customer loyalty specialist. Cherished by both her team members and customers, Miller acts as a source of motivation to her team and its culture ambassador.
Similarly, in his near ten years of working for Aire Serv of Louisville, Joey Link won many hearts through his excellent technician skills and outstanding customer service skills. Despite being faced with medical challenges that caused him to lose both legs, Link returned to work for Aire Serv of Louisville with a positive attitude and served as a source of inspiration. From technician to lead technician to evening and weekend dispatcher, Link surpasses job expectations in every role.
As a reward for their exemplary service and their admirable devotion to their organizations, The Dwyer Group honored both award winners with a trip to the Annual Reunion and a seven-day cruise sponsored by Dwyer Group Vendor of the Year, ReachLocal.
Known the world over for its franchise brands, The Dwyer Group Annual Reunion represented one of the largest meetings of trade service professionals in the country. The Dwyer Group brands make some 1.5 million service calls to homeowners and businesses and account for approximately $800 million in system-wide sales each year.
Since launching Rainbow International in 1981, The Dwyer Group has grown over three decades to include Mr. Rooter, Aire Serv, Mr. Electric, Mr. Appliance, Glass Doctor and The Grounds Guys in that order.
About The Dwyer Group, Inc.®:
The Dwyer Group, Inc., based in Waco, Texas, is a holding company of seven franchise businesses, each selling and supporting a different franchise under the following service marks: Aire Serv®, Glass Doctor®, The Grounds Guys™, Mr. Appliance®, Mr. Electric®, Mr. Rooter® (Drain Doctor in the UK and Portugal), and Rainbow International®. Collectively, these independent franchise concepts offer customers world-wide a broad base of residential and commercial services. In addition, Dwyer operates glass shops in New England under the Portland Glass brand name. The Dwyer Group is a portfolio company of TZP Group LLC, a private equity firm based in New York that focuses on control investments in business and consumer services companies with enterprise values generally up to $200 million. More information on The Dwyer Group, or its franchise concepts, is available at www.dwyergroup.com.