Mary Kennedy Thompson
Chief Operating Officer of Franchise Brands, Dwyer Group®
As chief operating officer (COO), Mary oversees the ongoing business operations within Dwyer Group. Working hand-in-hand with the 11 brand presidents, she leads the execution of strategies developed by top management. Prior to her appointment as COO, Mary served as executive vice-president of Dwyer Group and president of Mr. Rooter® for nine years.
Former United States Marine & Successful Franchise Owner
Mary served for eight years in the U.S. Marine Corps as a logistics officer and achieved the rank of captain. She began franchising in 1994 when she opened a Cookies by Design® franchise. By 1997, she opened two additional locations. Mary was promoted to president in 2004. Mary led the company in market penetration and sales, earning awards for Top Performer, Outstanding Customer Service, and the Masters Award. In 2013, the IFA awarded Mary the Bonny Levine Award, IFA’s highest award for women who mentor other women and have made an impact on franchising.
At the end of her first year as president of Mr. Rooter Corporation, U.S. Business Review selected Mary as one of its 2007 Editor's Choice Executives of the Year. She is also the past chairman of the International Franchise Association's (IFA) VetFran Committee and has earned her certified franchise executive designation from the IFA Educational Foundation.
Under Mary's leadership, Mr. Rooter has been included in many prestigious rankings, including Entrepreneur Magazine's Franchise 500, Franchise Business Review's Franchisee Satisfaction Award, PHC News Top 100 Contractors and USA Today's Top 50 Franchises for Veterans.
Mary graduated from the University of Texas in 1984 with a bachelor's degree. In 2002, she completed the mini MBA program in franchise management from the University of St. Thomas College of Business.
Learn more about Dwyer Group, a service-based franchise company, when you contact our office today.